Introduction

Sports Gear Swag ("Sports Gear Swag," "SGS," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit https://www.sportsgearswag.ca, create an account, request a quote, upload artwork, place an order, communicate with us, or otherwise use our products and services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Depending on how you interact with our website, we may collect the following information.

Personal Information

• Name
• Company name
• Email address
• Phone number
• Billing address
• Shipping address

Account Information

• Username
• Encrypted password
• Saved preferences
• Order history

Order Information

• Products ordered
• Customizations
• Team names
• Player names and numbers
• Uploaded artwork
• Logos
• Design requests
• Proof approvals

Payment Information

Payments are securely processed by trusted third-party payment providers. Sports Gear Swag does not store your complete credit or debit card number.

Depending on your selected payment method, payments may be processed through providers such as:

• Shopify Payments
• PayPal
• Venmo
• Shop Pay
• Apple Pay
• Google Pay
• Affirm
• Other supported payment providers

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages viewed
• Time spent on pages
• Referring website
• Date and time of visit
• Clickstream information
• Session identifiers
• Cookie identifiers

Cookies & Similar Technologies

We use cookies and similar technologies to:

• Operate and secure our website
• Remember your preferences
• Improve website performance
• Analyze website usage
• Measure advertising performance
• Personalize your shopping experience

Cookies may include:

• Essential Cookies
• Functional Cookies
• Analytics Cookies
• Advertising Cookies

For additional information, please review our Cookie Policy.

Analytics & Advertising Technologies

We use third-party analytics and advertising technologies to better understand how visitors use our website and to improve our services. These technologies may include:

Google Analytics

Used to analyze website traffic and improve website performance.

Microsoft Clarity

Used to better understand how visitors interact with our website through behavioral analytics, including clicks, scrolling, navigation patterns, and aggregated session insights. This information helps us improve website usability and customer experience.

Microsoft Advertising (UET)

Used to measure advertising effectiveness and conversions.

Meta Pixel

Used to measure advertising performance, conversions, and remarketing campaigns.

These providers process information according to their own privacy policies.

How We Use Your Information

We may use your information to:

• Process orders
• Manufacture custom products
• Prepare artwork proofs
• Deliver products
• Process payments
• Respond to inquiries
• Provide customer support
• Improve our website and services
• Detect and prevent fraud
• Comply with legal obligations
• Send marketing communications where permitted by law

Uploaded Artwork & Customer Files

When you upload artwork, logos, images, or other files, you represent that you have the legal right to use the submitted content. You authorize Sports Gear Swag to use uploaded files solely for purposes including:

• Preparing proofs
• Manufacturing products
• Quality control
• Customer support
• Order fulfillment

Ownership of your artwork remains with you or the applicable rights holder.

Reviews & User Content

If you submit product reviews, testimonials, photos, or other content, you grant Sports Gear Swag permission to display that content in connection with our products, services, and marketing, subject to our Terms of Service.

How We Share Information

We may share information with trusted third-party service providers that assist us in operating our business, including:

• Shopify
• Payment processors
• Shipping carriers
• Fraud prevention providers
• Marketing platforms
• Analytics providers
• Cloud hosting providers
• Customer support providers

We do not sell your personal information for monetary consideration. We may share information with service providers and advertising partners as described in this Privacy Policy.

Marketing Communications

If you subscribe to receive promotional communications, we may send you emails regarding products, promotions, and company updates. You may unsubscribe at any time using the unsubscribe link contained in our emails or by contacting us directly.

Data Security

We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmitting information over the Internet or storing electronic data is completely secure. Accordingly, we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as reasonably necessary for purposes including:

• Processing orders
• Customer service
• Accounting
• Tax compliance
• Legal obligations
• Fraud prevention
• Recordkeeping

Your Choices

You may choose to:

• Update your account information
• Unsubscribe from marketing emails
• Disable cookies through your browser settings
• Contact us regarding your personal information

Please note that disabling certain cookies may affect website functionality.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 years of age.

California Privacy Rights

California residents may have additional privacy rights under applicable California law. For more information, please review our California Privacy Rights page.

Business Transfers

If Sports Gear Swag is involved in a merger, acquisition, financing, reorganization, or sale of assets, customer information may be transferred as part of that transaction, subject to applicable law.

International Visitors

Our website is operated from the United States. If you access our website from outside the United States, your information may be transferred to, processed, and stored in the United States.

Handling of Externally Sourced Data

Sports Gear Swag is committed to protecting the privacy and security of data received from external sources, including third-party APIs, vendors, and service providers. This section outlines how we collect, process, store, use, share, and dispose of third-party data while ensuring compliance with applicable regulations such as GDPR, CCPA, and industry-specific data protection policies.

Data Collection

We collect only the minimum necessary data required to provide our services effectively. Depending on the source, this may include:

• Order details
• Customer shipping addresses (when authorized)
• Product and inventory information
• Payment transaction details (excluding sensitive financial data)

Sensitive Personally Identifiable Information (PII) is accessed only when necessary and is strictly controlled.

Data Protection & Usage

Externally sourced data is processed strictly for authorized purposes, including but not limited to:

• Order fulfillment and tracking
• Customer support
• Business analytics and performance monitoring
• Inventory and supplier management

We do not use externally sourced data for advertising, unauthorized analytics, or any other prohibited activities.

Data Storage & Security

All third-party data is securely stored following industry best practices:

• Encryption: All data is encrypted in transit (TLS 1.2/1.3) and at rest (AES-256).
• Access Control: Role-based access controls (RBAC) ensure only authorized personnel can access third-party data.
• Cloud Security: Data is stored in secure environments with network isolation, firewall protections, and continuous security monitoring.

Data Sharing & Disclosure

We do not sell or share third-party data except when required for:

• Legal and regulatory compliance
• Integration with approved third-party services for operational purposes
• Internal auditing and security assessments

Any data sharing complies with applicable agreements and requires explicit authorization.

Data Retention & Disposal

We retain externally sourced data only for as long as necessary to fulfill our services:

• PII is deleted once it is no longer needed for the intended purpose, unless legal retention requirements apply.
• Non-PII data may be retained for business analytics, compliance, or operational records, with anonymization where applicable.
• Secure disposal methods (e.g., cryptographic erasure) are used to ensure permanent deletion.

Compliance & Monitoring

We enforce strict compliance measures and continuous monitoring, including:

• Regular security audits & penetration testing
• Continuous monitoring of data access and anomalies through logging and alert systems
• Internal policies and employee training to uphold data protection standards

User Rights & Requests

Users and partners can request:

• Access, correction, or deletion of their data by contacting our support team.
• Information on how their data is processed and secured.

This section ensures transparency, security, and compliance in handling all externally sourced data while maintaining the trust of our customers and partners.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will become effective when the updated policy is posted on this page. The "Last Updated" date above indicates when this Privacy Policy was most recently revised.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us:

Sports Gear Swag
Website: Sports Gear Swag
Email: sales@sportsgearswag.ca
Phone: 1-833-301-6511