Return Policy

At Sports Gear Swag, all products are custom-made and produced according to each customer’s approved design, specifications, sizes, names, numbers, artwork, and order details. Because every item is made-to-order through custom manufacturing processes such as sublimation, embroidery, cutting, sewing, and printing, all custom products are generally considered final sale.

By placing an order, approving a proof, or submitting custom artwork, the customer acknowledges and agrees to the terms outlined below.

Custom Orders & Final Sale Policy

All customized products, including products with or without names, numbers, logos, artwork, or personalized modifications, are non-returnable and non-refundable once production has started.

This includes:

• Fully customized apparel and accessories
• Blank custom-produced items
• Sublimated products
• Embroidered products
• Team orders
• Personalized roster items
• Reorders and repeat production orders

Because each item is individually produced for the customer, we do not maintain resellable inventory for custom products.

Orders become final once:

• The customer approves the final proof
• Production has started
• The order enters manufacturing or fulfillment

No cancellations, refunds, exchanges, or modifications can be made after this stage except in cases of confirmed production defects or verified manufacturing errors caused by Sports Gear Swag.

Customer Responsibility & Proof Approval

Customers are solely responsible for reviewing and approving all order details before final proof approval, including but not limited to:

• Names
• Numbers
• Sizes
• Colors
• Spelling
• Artwork
• Logo placement
• Design layout
• Quantity breakdowns

The approved proof serves as the official production reference.

Sports Gear Swag is not responsible for errors approved by the customer, including incorrect spelling, roster information, sizes, or design selections that were present in the approved proof.

Customers are strongly encouraged to carefully review all details prior to approval.

Return Eligibility for Non-Custom Items & Samples

Eligible non-custom items or approved sample returns may be accepted only if:

• The item is unused, unworn, and undamaged
• Original tags and packaging are included
• The return request is submitted within 15 days of delivery
• The item is approved for return by our support team

Undamaged samples returned within 30 days of delivery may qualify for a full refund if returned in original packaging and condition.

Customers are responsible for all return shipping costs unless the return is caused by a verified production error made by Sports Gear Swag.

We strongly recommend using a trackable shipping method, as we are not responsible for lost, delayed, or missing return shipments.

Accepted returns may be subject to:

• Restocking fees
• Original shipping deductions
• Revocation of SGS Rewards or promotional credits
• Inspection approval prior to refund issuance

If an order is confirmed to have been incorrectly produced due to a verified manufacturing or production error caused by Sports Gear Swag, we may, at our discretion:

• Reproduce the affected item(s)
• Reship replacement products
• Offer partial store credit
• Provide another reasonable resolution based on the situation

Customers may be asked to provide:

• Order number
• Clear photos of the issue
• Packaging images
• A detailed description of the concern

In some cases, customers may be instructed to return the affected item before a replacement or resolution is processed.

Minor production variations are not considered defects. These may include:

• Slight color differences
• Minor alignment shifts
• Small stitching inconsistencies
• Print placement tolerances
• Fabric texture variations
• Minor measurement tolerances (typically within ±1 inch of the stated dimensions)
• Variations caused by screen displays or lighting conditions

Such variations are considered normal within custom manufacturing processes.

Concern Reporting Timeframe

Any issue, concern, or claim regarding an order must be reported within 10 days of delivery.

No concerns, claims, or requests will be reviewed after this reporting window.

Additionally:

• No returns or exchanges will be accepted after 30 days from the confirmed delivery date
• Delayed reporting may limit available resolution options
• Customers may be asked to provide sufficient documentation before any review is conducted

Failure to report issues within the required timeframe constitutes acceptance of the delivered order.

Shipping Delays & Carrier Responsibility

Delivery dates shown on the website are estimates only and are not guaranteed.

Once an order has shipped and is transferred to a third-party carrier such as DHL, FedEx, UPS, USPS, or local delivery providers, delivery responsibility falls with the carrier.

Sports Gear Swag is not responsible for:

• Carrier transit delays
• Customs delays
• Routing issues
• Failed delivery attempts
• Lost packages caused by carriers
• Weather-related delays
• Delivery interruptions beyond our control

If an order arrives later than the estimated delivery timeframe, any refund consideration is limited solely to applicable shipping fees paid, subject to review and carrier confirmation.

Sports Gear Swag is not liable for:

• Missed games
• Tournaments
• Events
• Competitions
• Business losses
• Third-party expenses related to delayed deliveries

Incorrect Address & Failed Delivery

Customers are responsible for providing complete and accurate shipping information at checkout.

We are not responsible for orders delayed, lost, returned, refused, or undeliverable due to:

• Incorrect addresses
• Missing address details
• Customer unavailability
• Failed delivery attempts
• Refused shipments
• Customs refusal

Returned shipments may require additional reshipping fees before redelivery can occur.

Original shipping fees are non-refundable once the order has shipped.

SGS Order Protection

If SGS Order Protection is selected during checkout, coverage and eligibility are governed by the applicable protection terms.

Refunds issued for qualifying orders do not include the SGS Order Protection fee once the order has entered production or fulfillment.

Chargebacks & Payment Disputes

By approving proofs and submitting payment, customers acknowledge that all products are custom-made according to approved specifications.

Customers agree not to initiate chargebacks or payment disputes for:

• Approved proof details
• Customer-provided errors
• Production timelines disclosed prior to purchase
• Carrier-related delays
• Minor production variations normal to custom manufacturing

In the event of a dispute, Sports Gear Swag reserves the right to provide all relevant documentation to the payment provider, including:

• Approved proofs
• Order confirmations
• Tracking information
• Customer communications
• Production records
• Policy acknowledgements

Once a chargeback or payment dispute has been initiated, we may be unable to process refunds, replacements, or support requests until the dispute is fully resolved and withdrawn. All communication and resolution efforts may be required to proceed through the payment processor during the dispute process.

Fraudulent, abusive, or bad-faith disputes may result in the refusal of future service.

Refund Processing

Approved refunds, if applicable, are typically processed within 1–5 business days after return inspection and approval.

Processing times may vary depending on:

• Payment provider
• Banking institution
• Return transit time
• Inspection completion

Original shipping charges, rush fees, processing fees, or optional service fees may be non-refundable unless otherwise required by law or approved by management.

Contact Information

For return requests, order concerns, or support inquiries, please contact:

Order Support: support@sportsgearswag.ca

You may also submit a support ticket directly through your My Account area for faster tracking and updates.

How to submit a support ticket via My Account:

1. Log in to your account on our website.
2. Go to your My Account dashboard.
3. Click Order History or navigate to the Support section.
4. In the Action column, select Contact Support.
5. Fill out the form with the details of your concern.
6. Attach any relevant supporting files or images.
7. Submit your request for review.

Please include:

• Order number
• Photos of the issue (if applicable)
• Brief explanation of the concern
• Relevant supporting documentation (if applicable)

Our team will review your request and respond as soon as possible.

For return shipping details, please visit our Contact Us page.

Final Acknowledgement

By placing an order, approving a proof, or using our website, the customer acknowledges that they have read, understood, and agreed to this Return Policy together with all applicable Terms, Policies, and Order Disclaimers published by Sports Gear Swag.